FCPS Technology Support for Families 

FCPS Parent and Student IT Support Portal (access self help documents or submit a tech assistance ticket)

Parent Helpline:  1-833-921-3277

FCPS Schoology Support Page

FCPS Schoology Support for Students

FCPS Schoology Support for Parents & Guardians

FCPS Zoom Help Documents & Videos

Contains information for all grade levels.  Includes a Tech section that has troubleshooting information about Schoology and Zoom. 

GBE Student Site (student must be logged into their fcpsschools.net account)

FCPS Student Device Guidelines - Guidance on taking care of FCPS devices

Proper Care of Laptops:

• the laptop is to be used as a learning tool for school only; the laptop is owned by FCPS
• keep the laptop on a flat, hard surface when using; allow air to flow under the laptop so that it does not overheat
• DO NOT have food or drinks around the laptop
• DO NOT put stickers on the laptop
• DO NOT pick at any of the stickers that are already on the laptop
• repairs are done by the Tech Support team at Greenbriar East; DO NOT take the laptop to a repair center if it is broken; complete the ONLINE TECH HELP FORM on the Student Google Site for repairs
• report a lost or stolen laptop immediately to the school
• you can use a POST-IT note to cover the camera if you choose; DO NOT put tape on the camera
• you can change the background on the laptop and rearrange icons
• Need Tech Help: complete this form 

Cleaning:

• use a cleaning wipe or soft cloth to gently clean the laptop keyboard, top and bottom cover; do not directly spray cleaners on the laptop
• use a soft cloth, lint free cloth to gently clean the screen; you can dampen the cloth to remove dirt and fingerprints but be careful not to press on the laptop screen too hard

When swapping an old FCPS laptop for a new FCPS laptop, your FCPS Google Bookmarks with saved links to sites will not transfer to the new laptop automatically.  Click here to learn how to save your bookmarks so they can be accessed on your new laptop.

• plug headphones/earbuds in BEFORE turning on the computer
• use a pair of headphones/earbuds that are comfortable and fit properly
• if the headphones/earbuds have a microphone, know how to turn the microphone on/off
• know how to adjust the volume 

• updates ensure that the laptop is working properly
• leave the laptop on for at least 30 minutes once a week and RESTART the computer
• after updates have installed; shutdown the laptop if you are not going to be using it